TERMS & CONDITIONS

INTRODUCTION

Raniwala 1881, the purveyors of handcrafted Flat-Cut Diamond (polki) jadau jewellery, is based out of Jaipur. Our pieces hold within it a history of Indian royalty, with patterns, motifs and compositions inspired by the heritage of Rajasthan which shines through the signature jadau jewellery, timeless and lustrous like the desert sun. As custodians of traditional jewels, we showcase treasured collections. Artisanal techniques, finest gemstones and intricate settings coalesce to form award-winning jewellery that combines the old and the new. The gems echo the imperial history of the land and the rich promise of a brand that embraces time and has evolved with it.

COMMUNICATIONS

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically, and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

ELIGIBILITY CRITERIA

Any use/purchase/contract from/with this Website is not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). Accordingly, by using our Website or agreeing to these Terms and Conditions, you warrant and represent to us that you are of the Permissible Age. We do not knowingly provide any service of the Website from users or solicit information from anyone below the Permissible Age. If we become aware that any person below the Permissible Age is using the Website, we will restrict the access of the Website to such user as soon as possible. If you believe that any person under the Permissible Age is using the Website or we might have any information of a user under the Permissible Age, please contact us at info@raniwalajewellers.com. Those who choose to access this Website from outside India are responsible for compliance with applicable national laws and the Indian laws.

PRICING AND PAYMENT

Prices throughout the Website are quoted in one of the following currencies: Indian Rupees (INR), US Dollars (USD), Great Britain Pound (GBP), or Euro (EURO). Payment can only be accepted in quoted currency. Prices exclude all indirect taxes including VAT (Value Added Tax)/GST (Goods and Services Tax). For International deliveries, additional duties and taxes may be applicable for the ordered items as per your country regulations, which will be billed separately to you by the courier company at the time of delivery.

DUTIES AND TAXES

Buyer is responsible for duties and taxes outside India. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

RESTRICTIONS

Raniwala Jewellers reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Raniwala Jewellers reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

CANCELLATION BY RANIWALA JEWELLERS

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted to your card account. We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If, however, the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Raniwala Jewellers reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

CANCELLATION AND CHANGES BY CUSTOMERS

Cancellations, replacements and returns shall be governed by the Return and Exchange policy available at https://www.raniwalajewellers.com/Returns-Exchange. It is agreed by you that you will not dispute the decision made by Raniwala Jewellers and accept the Raniwala Jewellers decision regarding cancellation, modification or replacement of the order.

DISCLAIMER

Raniwala Jewellers, together with our licensors, owns the copyright to all the contents of this Website, including images. All trademarks and other intellectual property are owned by or licensed to us (unless otherwise specified). You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Website without written consent from us (except as stated below). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content. While our Website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.

GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: Raniwala Jewellers 1, Geejgarh Vihar, Hawa Sadak, Jaipur, Rajasthan, India – 302 006
Mr. Ganesh Sharma
+91 98296 90605
ganesh@raniwalajewellers.com
10:00 AM to 6:15 PM (IST), Mon. to Sat.
Not available on Sundays and Indian national/ public holidays.

CONTACT INFORMATION

For questions, please contact us at info@raniwalajewellers.com or call on our helpline no. (+91) 0141-2214008. Helpline numbers are only available between 10.00 am to 6.15 pm (IST), Monday to Saturday and are not available on Sundays and Indian national/ public holidays.