Return Policy

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

All items must be in their original packaging with product tags intact
All items must be unworn and in its original condition
Originals receipts would need to be included

STEPS TO MAKING A RETURN OR EXCHANGE

1. Please inform us within 3 days of receipt of order. You must email us at info@raniwalajewellers.com to notify us.
2. Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of the Raniwala Jewellers QC team to decide whether the product is approved for return.
3. Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us at the buyers cost.
4. 15% of your amount will be deducted (exclusive GST) .

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

Products sold will be repaired on chargeable basis for gold plated and silver ornaments and the actual cost of repair will be changed from the customer. The cost of repair will vary from piece to piece depending upon the nature of repair required and the quantum of silver or gold consumed for repair of the piece. Estimate of repair can be provided once the piece is physically examined by the Raniwala Jewellers team at Jaipur.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

1. Genuine quality issues.
2. Packages lost in transit.
3. In case Raniwala Jewellers discovers that a wrong item has been shipped to you, on the receipt of items returned to us (Raniwala Jewellers).

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